Bell Business Portal

As a business and UX analyst at Bell Canada, I had the opportunity to work under Bell Business Markets (BBM). We have a diverse set of customers and unique requirements per user group when it comes to the Enterprise Centre (EC) platform. From working with the government to designing a unique portal including dashboards, service requests, incidents and reporting to transitioning 4 legacy wholesale applications in one, I've designed it all.

The User centric framework was key in designing a solution that meets our users requirements, creating user requirements, defining acceptance criteria and involving the customer in usability testing.

Please reach out to me if you'd like to learn more about my work at Bell.

https://www.businessportal.bell.ca/